Inspection citations
33’23
2’24
30’25
18’26
83 shown
| Date | Severity | What inspectors found | Visit |
|---|---|---|---|
| Jun 19, 2026 | D · potential | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | Routine |
| Jun 19, 2026 | D · potential | Respond appropriately to all alleged violations. | Complaint |
| Jun 19, 2026 | D · potential | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | Complaint |
| Jun 19, 2026 | D · potential | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | Routine |
| Jun 19, 2026 | D · potential | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Complaint |
| Jun 19, 2026 | D · potential | Provide enough food/fluids to maintain a resident's health. | Routine |
| Jun 19, 2026 | D · potential | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | Routine |
| Jun 19, 2026 | D · potential | Provide safe and appropriate respiratory care for a resident when needed. | Routine |
| Jun 19, 2026 | E · potential | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | Routine |
| Jun 19, 2026 | E · potential | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | Routine |
| Jun 19, 2026 | E · potential | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Routine |
| Jun 19, 2026 | E · potential | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | Routine |
| Jun 19, 2026 | E · potential | Dispose of garbage and refuse properly. | Routine |
| Jun 19, 2026 | D · potential | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | Routine |
| Jun 19, 2026 | E · potential | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | Routine |
| Jun 19, 2026 | E · potential | Provide and implement an infection prevention and control program. | Routine |
| Jun 19, 2026 | D · potential | Implement a program that monitors antibiotic use. | Routine |
| Mar 3, 2026 | B · minimal | Keep residents' personal and medical records private and confidential. | Complaint |
| Dec 23, 2025 | D · potential | Provide and implement an infection prevention and control program. | Complaint |
| Oct 14, 2025 | B · minimal | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | Complaint |
| Oct 14, 2025 | B · minimal | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | Complaint |
| Oct 14, 2025 | B · minimal | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | Complaint |
| Oct 14, 2025 | B · minimal | Provide and implement an infection prevention and control program. | Complaint |
| Jul 15, 2025 | D · potential | Provide safe, appropriate pain management for a resident who requires such services. | Complaint |
| Jun 12, 2025 | B · minimal | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | Complaint |
| Jun 12, 2025 | D · potential | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | Complaint |
| Jun 12, 2025 | B · minimal | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | Complaint |
| Mar 13, 2025 | B · minimal | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | Complaint |
| Feb 24, 2025 | D · potential | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | Routine |
| Feb 24, 2025 | B · minimal | Keep residents' personal and medical records private and confidential. | Complaint |
| Feb 24, 2025 | B · minimal | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | Complaint |
| Feb 24, 2025 | B · minimal | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | Complaint |
| Feb 24, 2025 | B · minimal | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | Complaint |
| Feb 24, 2025 | D · potential | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | Complaint |
| Feb 24, 2025 | D · potential | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | Routine |
| Feb 24, 2025 | D · potential | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | Complaint |
| Feb 24, 2025 | D · potential | Provide enough food/fluids to maintain a resident's health. | Routine |
| Feb 24, 2025 | D · potential | Provide safe and appropriate respiratory care for a resident when needed. | Complaint |
| Feb 24, 2025 | D · potential | Provide safe, appropriate dialysis care/services for a resident who requires such services. | Routine |
| Feb 24, 2025 | D · potential | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | Complaint |
| Feb 24, 2025 | B · minimal | Observe each nurse aide's job performance and give regular training. | Complaint |
| Feb 24, 2025 | D · potential | Ensure each resident’s drug regimen must be free from unnecessary drugs. | Routine |
| Feb 24, 2025 | D · potential | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | Complaint |
| Feb 24, 2025 | D · potential | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | Routine |
| Feb 24, 2025 | D · potential | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Complaint |
| Feb 24, 2025 | D · potential | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | Complaint |
| Feb 24, 2025 | D · potential | Provide and implement an infection prevention and control program. | Complaint |
| Feb 24, 2025 | B · minimal | Keep all essential equipment working safely. | Routine |
| Jul 25, 2024 | D · potential | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | Complaint |
| Jul 25, 2024 | D · potential | Provide routine and 24-hour emergency dental care for each resident. | Complaint |
| Dec 7, 2023 | D · potential | Provide safe and appropriate respiratory care for a resident when needed. | Complaint |
| Nov 30, 2023 | D · potential | Plan the resident's discharge to meet the resident's goals and needs. | Complaint |
| Nov 30, 2023 | D · potential | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | Complaint |
| Nov 30, 2023 | D · potential | Provide safe, appropriate pain management for a resident who requires such services. | Complaint |
| Nov 30, 2023 | D · potential | Ensure that residents are free from significant medication errors. | Complaint |
| Nov 30, 2023 | D · potential | Provide timely, quality laboratory services/tests to meet the needs of residents. | Complaint |
| Nov 30, 2023 | D · potential | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | Complaint |
| Aug 21, 2023 | D · potential | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | Routine |
| Aug 21, 2023 | D · potential | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | Routine |
| Aug 21, 2023 | D · potential | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | Routine |
| Aug 21, 2023 | D · potential | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | Routine |
| Aug 21, 2023 | D · potential | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | Routine |
| Aug 21, 2023 | D · potential | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | Routine |
| Aug 21, 2023 | D · potential | Respond appropriately to all alleged violations. | Routine |
| Aug 21, 2023 | D · potential | Ensure each resident receives an accurate assessment. | Routine |
| Aug 21, 2023 | D · potential | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | Routine |
| Aug 21, 2023 | D · potential | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | Routine |
| Aug 21, 2023 | D · potential | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Routine |
| Aug 21, 2023 | D · potential | Provide safe and appropriate respiratory care for a resident when needed. | Routine |
| Aug 21, 2023 | D · potential | Provide safe, appropriate dialysis care/services for a resident who requires such services. | Routine |
| Aug 21, 2023 | D · potential | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | Routine |
| Aug 21, 2023 | D · potential | Ensure each resident’s drug regimen must be free from unnecessary drugs. | Routine |
| Aug 21, 2023 | D · potential | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | Routine |
| Aug 21, 2023 | D · potential | Ensure medication error rates are not 5 percent or greater. | Routine |
| Aug 21, 2023 | D · potential | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | Routine |
| Aug 21, 2023 | D · potential | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | Routine |
| Aug 21, 2023 | D · potential | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | Routine |
| Aug 21, 2023 | D · potential | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | Routine |
| Aug 21, 2023 | D · potential | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | Routine |
| Aug 21, 2023 | E · potential | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Routine |
| Aug 21, 2023 | E · potential | Provide and implement an infection prevention and control program. | Routine |
| Aug 21, 2023 | E · potential | Implement a program that monitors antibiotic use. | Routine |
| Aug 21, 2023 | E · potential | Keep all essential equipment working safely. | Routine |
Medicare's severity letters: A–C minimal harm, D–F potential for more than minimal harm, G–L actual harm or immediate danger. Source: CMS health deficiencies file, processed October 1, 2026.
Questions to ask on a visit
Crystal Cove Care Center
1445 Superior Avenue, Newport Beach, CA 92663 · (949) 515-3930
Visit date: ____________ Spoke with: ______________________
Record on file
- Certification
- Medicare and Medi-Cal certified skilled nursing facility
- Medicare number (CCN)
- 055929
- Certified beds
- 96
- Legal owner
- Norway Maple Holdings, LLC
- Part of
- Pacs Group
Full profile on Medicare's Care Compare. Source: CMS, processed October 1, 2026.
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