Medicare flags this nursing home for abuse. Medicare adds this flag when a home was cited for abuse that harmed a resident, or for potential abuse more than once. Ask the home what changed.
Inspection citations
15’23
15’24
17’25
6’26
53 shown
| Date | Severity | What inspectors found | Visit |
|---|---|---|---|
| May 6, 2026 | D · potential | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | Complaint |
| Mar 7, 2026 | G · harm | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | Complaint |
| Mar 7, 2026 | L · harm | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | Complaint |
| Mar 7, 2026 | E · potential | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | Complaint |
| Mar 7, 2026 | D · potential | Respond appropriately to all alleged violations. | Complaint |
| Mar 7, 2026 | F · potential | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | Complaint |
| Dec 8, 2025 | D · potential | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | Routine |
| Dec 8, 2025 | D · potential | Ensure each resident receives an accurate assessment. | Routine |
| Dec 8, 2025 | D · potential | Ensure services provided by the nursing facility meet professional standards of quality. | Routine |
| Dec 8, 2025 | G · harm | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | Routine |
| Dec 8, 2025 | D · potential | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Complaint |
| Dec 8, 2025 | D · potential | Provide safe and appropriate respiratory care for a resident when needed. | Routine |
| Dec 8, 2025 | J · harm | Provide safe, appropriate dialysis care/services for a resident who requires such services. | Routine |
| Dec 8, 2025 | E · potential | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | Routine |
| Dec 8, 2025 | F · potential | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Routine |
| Dec 8, 2025 | E · potential | Dispose of garbage and refuse properly. | Routine |
| Dec 8, 2025 | F · potential | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | Routine |
| Dec 8, 2025 | D · potential | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | Routine |
| Dec 8, 2025 | F · potential | Have a plan that describes the process for conducting QAPI and QAA activities. | Routine |
| Dec 8, 2025 | F · potential | Provide and implement an infection prevention and control program. | Routine |
| Dec 8, 2025 | E · potential | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | Routine |
| Nov 14, 2025 | D · potential | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | Complaint |
| Nov 14, 2025 | D · potential | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | Complaint |
| Dec 18, 2024 | D · potential | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | Complaint |
| Nov 8, 2024 | D · potential | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | Routine |
| Nov 8, 2024 | D · potential | Reasonably accommodate the needs and preferences of each resident. | Routine |
| Nov 8, 2024 | D · potential | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | Routine |
| Nov 8, 2024 | D · potential | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Routine |
| Nov 8, 2024 | D · potential | Dispose of garbage and refuse properly. | Routine |
| Nov 8, 2024 | F · potential | Have a plan that describes the process for conducting QAPI and QAA activities. | Routine |
| Nov 8, 2024 | F · potential | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | Routine |
| Nov 8, 2024 | F · potential | Provide and implement an infection prevention and control program. | Complaint |
| Nov 8, 2024 | F · potential | Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program. | Routine |
| Oct 23, 2024 | D · potential | Ensure that residents are fully informed and understand their health status, care and treatments. | Complaint |
| Oct 23, 2024 | D · potential | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Complaint |
| Sep 25, 2024 | D · potential | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Complaint |
| Jul 2, 2024 | G · harm | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | Complaint |
| Feb 27, 2024 | D · potential | Provide safe and appropriate respiratory care for a resident when needed. | Complaint |
| Dec 1, 2023 | D · potential | Reasonably accommodate the needs and preferences of each resident. | Routine |
| Dec 1, 2023 | D · potential | Honor the resident's right to organize and participate in resident/family groups in the facility. | Routine |
| Dec 1, 2023 | D · potential | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | Routine |
| Dec 1, 2023 | D · potential | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | Routine |
| Dec 1, 2023 | E · potential | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | Routine |
| Dec 1, 2023 | D · potential | Provide care and assistance to perform activities of daily living for any resident who is unable. | Routine |
| Dec 1, 2023 | D · potential | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Routine |
| Dec 1, 2023 | D · potential | Provide enough food/fluids to maintain a resident's health. | Routine |
| Dec 1, 2023 | D · potential | Provide safe and appropriate respiratory care for a resident when needed. | Routine |
| Dec 1, 2023 | E · potential | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | Routine |
| Dec 1, 2023 | E · potential | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Routine |
| Dec 1, 2023 | D · potential | Dispose of garbage and refuse properly. | Routine |
| Dec 1, 2023 | E · potential | Provide and implement an infection prevention and control program. | Routine |
| Dec 1, 2023 | D · potential | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | Routine |
| Dec 1, 2023 | E · potential | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | Routine |
Medicare's severity letters: A–C minimal harm, D–F potential for more than minimal harm, G–L actual harm or immediate danger. Source: CMS health deficiencies file, processed October 1, 2026.
Questions to ask on a visit
Dept of State Hospitals - Metropolitan SNF
11401 South Bloomfield Avenue, Norwalk, CA 90650 · (562) 863-7011
Visit date: ____________ Spoke with: ______________________
Record on file
- Certification
- Medicare and Medi-Cal certified skilled nursing facility
- Medicare number (CCN)
- 555731
- Certified beds
- 102
- Legal owner
- Legal Business Name Not Available
Full profile on Medicare's Care Compare. Source: CMS, processed October 1, 2026.
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