Webster House, Palo Alto, CA: Nursing home

Overall5★★★★★

Inspections5★★★★★

Staffing5★★★★★

Quality4★★★★☆

Federal finesNoneon record

Inspection citations

5’19

15’23

2’25

1’26

Year

23 shown

Date	Severity	What inspectors found	Visit
Jun 9, 2026	E · potential	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	Complaint
Jan 30, 2025	D · potential	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.	Routine
Jan 30, 2025	D · potential	Provide and implement an infection prevention and control program.	Routine
Feb 27, 2023	D · potential	Assess the resident when there is a significant change in condition	Routine
Feb 27, 2023	D · potential	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	Routine
Feb 27, 2023	D · potential	Provide appropriate pressure ulcer care and prevent new ulcers from developing.	Routine
Feb 27, 2023	D · potential	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.	Routine
Feb 27, 2023	D · potential	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.	Routine
Feb 27, 2023	E · potential	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.	Routine
Feb 27, 2023	D · potential	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.	Routine
Feb 27, 2023	D · potential	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.	Routine
Feb 27, 2023	E · potential	Ensure medication error rates are not 5 percent or greater.	Routine
Feb 27, 2023	D · potential	Ensure that residents are free from significant medication errors.	Routine
Feb 27, 2023	E · potential	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.	Routine
Feb 27, 2023	E · potential	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.	Routine
Feb 27, 2023	E · potential	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.	Routine
Feb 27, 2023	D · potential	Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.	Routine
Feb 27, 2023	D · potential	Provide and implement an infection prevention and control program.	Routine
Nov 15, 2019	D · potential	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.	Routine
Nov 15, 2019	D · potential	Provide routine and 24-hour emergency dental care for each resident.	Routine
Nov 15, 2019	E · potential	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.	Routine
Nov 15, 2019	E · potential	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.	Routine
Nov 15, 2019	D · potential	Provide and implement an infection prevention and control program.	Routine

Medicare's severity letters: A–C minimal harm, D–F potential for more than minimal harm, G–L actual harm or immediate danger. Source: CMS health deficiencies file, processed October 1, 2026.

Questions to ask on a visit

Webster House
437 Webster Street, Palo Alto, CA 94301 · (650) 328-3300

Visit date: ____________ Spoke with: ______________________

How many nurses and aides work each shift, including nights and weekends?
How do you handle the most recent citations on your record?
Do you accept Medi-Cal if private funds run out?
Who will be the main contact for the family?
How do you prevent falls, pressure sores and infections?

Record on file

Certification: Medicare and Medi-Cal certified skilled nursing facility
Medicare number (CCN): 555156
Certified beds: 145
Legal owner: Front Porch Communities and Services
Part of: Front Porch

Full profile on Medicare's Care Compare. Source: CMS, processed October 1, 2026.

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